Welcome to ExploreTickets website (ExploreTickets.com), which includes both our mobile and desktop sites as well as our mobile application. Any feature available on ExploreTickets, or all the features combined, are collectively referred to as the "Website."
Our Website provides travel information and services, including hotel and holiday bookings, and facilitates transactions with our service providers. ExploreTickets is intended for non-commercial use, and the terms "we," "us," "our," or "ExploreTickets" refer to our company. The terms "you" or "your" refer to the users of the Website.
The use of our Website is subject to your acceptance of these Terms without modifications. These Terms govern your booking and use of services offered on the Website. They also outline your responsibilities as a user and limit the liabilities of ExploreTickets and the third-party suppliers listed on the Website. These suppliers, who provide the services available through ExploreTickets, are referred to as "Travel Service Providers." We strongly encourage you to review and understand the booking conditions and responsibilities before reserving any services through ExploreTickets.
By using the Website to make a booking or by contacting our customer service, you agree to the Terms outlined here. If you disagree with any part of these Terms, please stop using the Website. ExploreTickets reserves the right to modify these Terms at any time without prior notice, and the updated Terms will apply once posted. It is your responsibility to review this page regularly.
To use our Website or make a booking, you must meet the following conditions:
If booking on someone else's behalf, you must ensure that they understand and accept the Terms of this Agreement. You must also ensure that the information you provide is true and up-to-date.
We reserve the right to deny access to the Website or services for valid reasons, including violation of these Terms.
These Terms and the rights of the parties are governed by the laws of the State of Florida, USA. Any disputes arising from these Terms will be resolved through mandatory arbitration in Illinois, as specified by the jurisdiction of the Illinois court. You must bring any claims to our attention within six months from the date of your booking.
Claims must be resolved via arbitration initiated by the American Arbitration Association (AAA). Claims will be handled individually and not as part of a class action. If a claim proceeds to court, the right to a jury trial is waived. Arbitration proceedings will be conducted either over the phone or in person at a mutually agreed location.
ExploreTickets provides travel information about your itinerary, destination, and bookings from our third-party suppliers. While we take steps to ensure the accuracy of the information, we are not liable if it is not up-to-date or accurate. The information shared on our Website is subject to change without notice and is dependent on availability.
You are responsible for ensuring you have all necessary travel documents, including passports, visas, and health insurance, and for verifying the requirements with the relevant authorities before your trip.
All bookings are non-refundable unless stated otherwise. If you wish to cancel a booking, you must contact our customer care desk. Refund requests will be processed according to the policies of the service providers, and administrative cancellation fees may apply. Cancellations within four hours of booking may be eligible for a full refund. Refunds can take 60 to 90 days to process after the cancellation request is approved by the supplier.
Important Note: Service fees are included in taxes, and you must pay the final price quoted, regardless of any changes to the service fee.
When booking through the ExploreTickets contact center for complex bookings, additional service fees ranging from $10 to $200 per passenger may apply.
It is your responsibility to ensure you meet the visa and health requirements for your destination. Consult the relevant embassy or authorities for up-to-date information on travel documents and vaccinations.
Check-in procedures may vary by supplier. You should verify the check-in requirements before confirming your booking. ExploreTickets recommends allowing at least 90 minutes for domestic travel and 3 hours for international travel.
Schedule changes may occur due to various factors, and we will inform you of any cancellations or changes. After check-in, it is your responsibility to manage your booking directly with the service provider.
We do not allow unaccompanied minors (under 16 years of age) to make bookings. Policies regarding unaccompanied minors may vary by supplier, so you should confirm the rules directly with the service provider.
By using our services, you agree to comply with all the Terms and Conditions outlined here.
